Skip to main content

​
Before you contact us

1

Search the support center

Search the support center for your question. Most account, data and credit questions have an answer already.
2

Collect the details we need

See the list below. A complete first message avoids a round trip.

​
Email support

The support email is for active users of Certify or the Registry who are reporting a product issue, such as a bug, an outage or missing functionality. Send your request to support@isometric.com. Include the following details:
  • Your organization name and the affected project.
  • The exact error message, copied as text.
  • The URL of the page where the problem happened.
  • The identifier of the affected resource, for example a GHG entry, datapoint or credit batch.
  • The time of the problem, with the timezone.
  • For API issues, the endpoint, the HTTP status code and the request identifier.

​
Other contacts

  • Suppliers who need guidance on their Validation and Verification process — contact your Registry Operations Manager.
  • Prospective Suppliers, partners or other organizations — use the Get in Touch form on our website.