How can we help?

Search our support center for answers about Certify, the Registry and our APIs. If you cannot find an answer, our team is one email away.

Platform and accounts

Signing in, sign-in link problems, adding team members, account roles and permissions

dMRV, data upload routes, PDD and LCA templates and the Remi AI review agent

Export the PDD and LCA as a PDF, and download your uploaded evidence

Time to first issuance, steps from first contact, registering after production starts, partner companies and switching from another registry

Whether you must upgrade, whether an upgrade needs a site visit, and how to upgrade

How Isometric engages with buyers and supports projects with diligence

How Isometric selects and contracts your Validation and Verification Body

What the site visit is, when it happens, how long it stays valid and how it is arranged

Address every sub-requirement and explain your evidence attachments

ISO/IEC 17025 accreditation, non-accredited labs and lab pre-approval

What an Explanatory Note is and when a project can use one

Email our support team and learn what to include so we can respond quickly

Query the Standard, protocols and modules directly from your AI client