> ## Documentation Index
> Fetch the complete documentation index at: https://docs.isometric.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Isometric Support

> Search the Isometric support center for answers about Certify, the Registry, project data, Validation and Verification, and API integrations

# How can we help?

Search our support center for answers about Certify, the Registry and our APIs. If you cannot find an answer, our team is one email away.

Search support articles, guides and FAQs
<kbd>⌘K</kbd>

Popular searches:
[sign-in link](https://docs.isometric.com/support/platform/account-and-access.md)
[first issuance](https://docs.isometric.com/support/working-with-isometric/onboarding-and-timelines.md)
[site visit](https://docs.isometric.com/support/validation-and-verification/site-visits.md)
[protocol upgrade](https://docs.isometric.com/support/working-with-isometric/protocol-versions-and-upgrades.md)

## Platform and accounts

> **[Account and access](https://docs.isometric.com/support/platform/account-and-access.md)**
>
> Signing in, sign-in link problems, adding team members, account roles and permissions

> **[Certify and data](https://docs.isometric.com/support/platform/certify-and-data.md)**
>
> dMRV, data upload routes, PDD and LCA templates and the Remi AI review agent

> **[Exports and downloads](https://docs.isometric.com/support/platform/exports-and-downloads.md)**
>
> Export the PDD and LCA as a PDF, and download your uploaded evidence

## Working with Isometric

> **[Onboarding and timelines](https://docs.isometric.com/support/working-with-isometric/onboarding-and-timelines.md)**
>
> Time to first issuance, steps from first contact, registering after production starts, partner companies and switching from another registry

> **[Protocol versions and upgrades](https://docs.isometric.com/support/working-with-isometric/protocol-versions-and-upgrades.md)**
>
> Whether you must upgrade, whether an upgrade needs a site visit, and how to upgrade

> **[Buyers and market](https://docs.isometric.com/support/working-with-isometric/buyers-and-market.md)**
>
> How Isometric engages with buyers and supports projects with diligence

## Validation and Verification

> **[VVB selection](https://docs.isometric.com/support/validation-and-verification/vvb-selection.md)**
>
> How Isometric selects and contracts your Validation and Verification Body

> **[Site visits](https://docs.isometric.com/support/validation-and-verification/site-visits.md)**
>
> What the site visit is, when it happens, how long it stays valid and how it is arranged

> **[PDD quality best practice](https://docs.isometric.com/support/validation-and-verification/pdd-quality-best-practice.md)**
>
> Address every sub-requirement and explain your evidence attachments

> **[Laboratory accreditation](https://docs.isometric.com/support/validation-and-verification/laboratory-accreditation.md)**
>
> ISO/IEC 17025 accreditation, non-accredited labs and lab pre-approval

> **[Audit exemptions](https://docs.isometric.com/support/validation-and-verification/audit-exemptions-and-explanatory-notes.md)**
>
> What an Explanatory Note is and when a project can use one

## Still need help?

> **[Contact support](https://docs.isometric.com/support/contact-support.md)**
>
> Email our support team and learn what to include so we can respond quickly

> **[Ask our MCP server](https://docs.isometric.com/user-guides/ai/mcp-server.md)**
>
> Query the Standard, protocols and modules directly from your AI client


## Related topics

- [Contact support](https://docs.isometric.com/support/contact-support.md)
- [Onboarding, process and timelines FAQs](https://docs.isometric.com/support/working-with-isometric/onboarding-and-timelines.md)
- [Buyers, sales and market FAQs](https://docs.isometric.com/support/working-with-isometric/buyers-and-market.md)


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